Service Desk Process Insight

Based on OpenView Business Process Insight, HP OpenView Service Desk Process Insight provides real-time visibility into the ITIL processes managed by your HP OpenView Service Desk system. It monitors the exact status of both change management and help-desk activities using unique process-centric views, enabling you to manage and optimize your ITIL processes more effectively. You can also use HP OpenView Service Desk Process Insight to track and monitor processes that go outside the boundaries of your HP Service Desk environment into non-HP trouble-ticketing and help-desk solutions.

Features

HP OpenView Service Desk Process Insight:

• Generates abstracted "process" views closer to how ITIL processes are typically described
• Includes graphical modeling tools to tailor the processes you want to monitor
• Is extensible to provide insight into processes that span HP and non-HP help-desk systems
• Features a pre-defined customizable web-console
• Monitors basic processes provided with HP OpenView Service Desk, and can be customized to the best practice ITIL processes of your implementation

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