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Developing a BSM approach. View on-demand.
Business Service Management. View on-demand.
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The HP Software Business Service Management (BSM) solution continuously connects IT to the business. Providing CIOs and IT service managers with the ability to maximize IT's contribution to business success. HP BSM lets IT understand how IT actions have measurably improved key business processes and allow IT to demonstrate these improvements back to the business in business terms. HP BSM enables IT to align their daily activities, prioritize the distribution of IT resources, and guide future investments according to business significant metrics. IT can increase the business significance of their investments in ITSM and application management and elevate IT's focus from internal IT processes to business processes. HP BSM is a real IT connection to real business results.

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"The success of our HP Software BPI project shows how HP's innovative technology provides visibility and the power to make accurate decisions and to change more effectively."

— Mathias Traugott, IT Project Manager, Swisscom Mobile.

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» Mercury BSM products

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